Frequent Asked Questions
See below for frequently asked questions to using Medfair.
Shipping Information
Shipping methods are handled individually by each supplier.
Shipping times vary depending on the supplier and the courier they use.
Not at this time.
Standard and Express shipping methods vary depending on the supplier and their couriers.
Payment
We accept Visa and Mastercard credit cards.
We use end-to-end encryption on all payments.
Orders & Returns
Browse the Medfair marketplace and add products to your cart to order.
Yes, you need to be a confirmed Medfair member in order to place an order.
Returns must be completed with individual suppliers. Medfair does not facilitate returns directly.
In order to change an order, please reply to the original Medfair order confirmation email within 2 hours indicating any changes required and we will do our best to ensure the changes are made before suppliers fulfill your order.
Please respond to the Medfair order confirmation if you have not received an order update 48-72 hours after placing your order.